Simply Soft Play MK Bouncy Castle - Terms & Conditions of Hire
and Designated Castle/s Supervisor Rules.
Child safety is of paramount importance when hiring and using any bouncy castle, and we strictly follow government HSE guidelines and regulations. We must ensure safe, fun, and incident free use.
There are NO exceptions to the following hire rules 1-15 below. All hirers contractually agree to these SSPMK (and as published) Terms & Conditions of hire, and as set out in rules 1-15 below, therefore any damage to the castle/s and/or injury caused due to the failure to follow these usage rules (other than any unforeseen equipment failure) will result in forfeit of deposit paid, and may also incur additional and possibly expensive repair or cleaning charges. The Bouncy Castles are PIPA tested and registered each year and conform to British Standard BS EN 14960.
1. The Bouncy Castles MUST always be supervised by a responsible adult when inflated, and when in use.
2. Inflating/deflating can only be conducted by an SSPMK member of staff except in (15) below for obvious safety reasons.
3. No food, drink, sweets, face paints, or chewing/bubble gum is allowed.
4. No smoking or vaping on or near any of the equipment.
No children over 16 years old on the large castle, unless sensibly accompanying/assisting a child. No child over the age of 6 on the smaller castle.
6. No child or adult over 14 stone (88.9kg) are allowed to use the large bouncy castle at any time.
7. No climbing on or laying on internal castle walls or slide covers.
8. No shoes, pens, paint, party poppers, aerosol streamers, water, & water guns, stickers, badges, plastic toys, sharp objects (and/or in pockets), glasses, or loose jewellery are allowed.
9. A maximum of 10 small children, 8 larger children at any one time on the large castle. No mixing of child sizes.
10. Absolutely no children allowed near the inflating blower unit, blower air filling tube, electrical power point/s and sockets, (or petrol generator if one is installed). In case of any power failure, breakdown, resulting in the castle to deflate, please call SSPMK on 07871 070906 and DO NOT allow anyone to use, or be on or near, any of the equipment.
11. SSPMK will check wind levels before inflating, and remotely during hire, and if deemed too high (24mph or over), another date will be offered or a full/partial refund given depending on length of any prior hire usage. Please randomly check all the support pegs and/or straps always remain firm and secure during the hire if the bouncy castle is secured outside.
12. Should any injury within the castle be deemed as serious, DO NOT deflate/turn off the castle and call for medical assistance immediately.
13. Anybody who is pregnant, or with any back, or limb injury should not be on the castle at any time.
14. Under NO circumstances should the bouncy castle/s or any of the associated equipment be re-positioned. SSPMK will agree the set-up position with the hirer beforehand.
15. ONLY if rain or high wind should unexpectedly occur during outside hire use can the equipment be turned off and then back on (if safe to do so) and power must be disconnected allowing the castle to deflate in position. Do not allow anyone to be in or on the inflatable during the inflation or deflation process as this can be EXTREMELY DANGEROUS. Please leave the castle deflated and disconnected in place should any unexpected rain or high winds persist.
Health & Safety
It is the responsibility of the person hiring our home hire, or venue hire, to ensure safety, and to avoid injury, or any damage. Please note and adhere to our Safety usage Instructions as listed.
No climbing on castle arches, towers, internal walls, or on top of the slides is allowed.
Should a bouncy castle deflate due to any unexpected power outage, please ensure the castle is safely vacated immediately.
The small bouncy castle has a general age limit of 6 years old, and the large castle age limit of 16 years old. Only responsible supervising adults may use either castle. Please ensure that no one over 6 years old (small) 16 years old (large) uses the equipment unless an adult supervisor is required.
Please maintain the cleanliness of our equipment such as grass, muddy feet, food, face paints, etc. If cleaning is required before the next hire, extra charges may apply.
Please do not allow food, sweets, drinks, or chewing gum near or on the equipment to prevent possible choking, mess, or damage. Cleaning charges may apply if the equipment is returned soiled.
Please remove shoes, glasses, jewellery, badges before using the Soft Play equipment. Avoid using face paints, party poppers, coloured streamers, or silly string near the bouncy castle as they can stain the vinyl covering.
No smoking or vaping near or on the Soft Play equipment at any time.
A responsible adult (over 18 years old) must always be in supervision. Simply Soft Play MK accepts no liability for accidents or injuries during the equipment hire, and we recommend obtaining personal insurance cover for the day of hire.
Limit the number of users (or rotate use) according to the age and size of children using the equipment.
Children must NOT engage in aggressive or harmful behaviour.
Please DO NOT allow any pets or sharp instruments near or on the Soft Play equipment.
Ensure a clear area of 6 feet (2 meters) around the castle exit slide for safety.
General
Report any damage caused to the equipment as soon as possible, additional repair fees may apply.
The Hirer is responsible for any soiling cleaning, equipment loss, or damage during the hire period and will be charged accordingly.
Simply Soft Play MK is covered by Public Liability Insurance, and a copy of this insurance is always available upon request.
Disclaimer
Please be aware that all individuals using our equipment do so at their own risk. The person or organisation (on the booking form) hiring the equipment will be responsible and liable for any damage or injury resulting from misuse, reckless use, or failing to adhere to our Health & Safety hire guidelines. These guidelines are established for the safety of all users of the equipment, and it is the sole responsibility of the Hirer to ensure compliance.
Our Terms & Conditions are subject to any changes required by law, pricing, or any hire equipment updates required.
IF YOU HAVE ANY UNCERTAINTIES OR QUESTIONS ABOUT THESE TERMS, PLEASE DO NOT HESITATE TO CONTACT US ON: 07871 070906 or via email:
Bouncy Castle Delivery, Setup, and Collection
a) It is the responsibility of the hirer to ensure that the site measurements are adequate for the selected hire (11’d x 17’w x 11’h) (large castle example) and that there is sufficient space around the equipment, and at least a minimum of 3’ at the rear for the inflating pump. If adequate space is not available at the venue site for the ordered package/s, the original hire deposit and hire charge/s will still apply, and certain items of the equipment hire package ordered may be reduced, or possibly the entire hire order refused for safety and insurance reasons.
b) Please allocate the following times upon the booked hire date & times: Simply Soft Play MK will deliver your chosen equipment to your venue at least 45 minutes before the event and pick up at least 15 minutes after the event. The Hirer is responsible for preparing access for the equipment collection at the agreed collection time.
c) For outside setup (summer) bookings, a wind speed monitor may be required on windy days during the bouncy castles inflation and use, and must be checked that wind speed does NOT exceed 26mph at every 1/2 an hour intervals. This measurement must be logged on a provided sheet left with the hirer if required. A wind speed monitor will be loaned to the hirer for this logging purpose. This is a Government HSE safety LEGAL requirement to protect the customer, children, & the hirer in case of any unexpected wind hazard. If the weather forecast on the the day of hire predicts wind speed exceeding 26mph, the hire will unfortunately have to be cancelled, and another hire day offered and/or the booking cost & the booking deposit refunded.
ADDITIONAL IMORTANT INFORMATION:
d) Please inform us before booking of ANY parking, access/road restrictions, height restrictions, or if there isn’t parking directly outside the venue. Please if possible arrange for near parking and/or easy access for a LWB van and small trailer. Bouncy castles are bulky and heavy, therefore in doing so it will enable us to be prepared, deliver and set-up on time and not cause any delays or aborted delivery. It is the sole responsibility of the Hirer to ensure easy access to the venue for unloading and loading of bouncy castles and equipment. Any restrictions that become in force after booking such as lack of access or parking, or due to road works must be reported to Simply Soft Play MK before delivery and collection. Simply Soft Play MK only set-up and deliver to ground floor venues as a transport trolly is used.
e) The hire cost includes free delivery to venues within 20 miles of Newport Pagnell. Venues beyond 20 miles will incur an additional 50p per mile delivery fee; please contact us for any additional cost calculation.
f) We will strive to deliver on time, but Simply Soft Play MK will not be held responsible for delays due to circumstances beyond our control, such as traffic or access restriction problems, or adverse weather conditions.
g) Should Simply Soft Play MK fail to deliver on the day of the booking for any reason (excluding delivery time delays), a full booking refund will be given.
h) It will be the responsibility of the hirer to ensure someone is present at the delivery and collection location date and time. Failure for Simply Soft Play MK to be able to deliver or collect equipment hired as prior arranged will be additionally charged pro rata until delivered/collected.
i) The bouncy castles are ONLY to be used on a grassy outside space between the May & September months.
j) Please Note: Bouncy castle outdoor hirers must BE AWARE that the castle vinyl covering and safety mats can become very hot in the sun, therefore the bouncy castle and mats hired can possibly become too hot for a child’s safe use and could cause mild burns.
k) The bouncy castle/s MUST be set up on a clean flat grassed area with adequate space around, and clear of any sharp stones or objects.
l) For domestic (home) and any booked venue hire, a standard UK 3 pin 240v power socket must be readily available. SSPMK will supply power extension leads when required.